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Right-click or control -click the blank space in the list of printers, and then click Reset printing system. After resetting the printing system, go to If none of the above solutions worked, try scanning with another app, such as the HP Smart app or Apple Image Capture. Where are my scans saved?
After you complete a scan, the folder the scans are saved in displays next to the Where or Scan to option, depending on your software. Open the drop-down menu to change the folder.
How do I scan to email? Automatically attach a scan to an email with options on the printer control panel or with the Image Capture app on the Mac. Confirm the following requirements for the scan to email feature. If you do not meet these requirements, you can manually attach the file to an email message by saving the scan to a folder on the computer. Scan to email works best when a local email client , such as Apple Mail , is installed and set up on the computer. Web-based email accounts Gmail, Yahoo Mail, Hotmail must be configured through your local email client to scan to them.
Check your local email support site for additional information. Some Web-enabled HP printers have a Scan to Email app in the Apps menu that sends emails from the printer using your printer's ePrint email address. Printers with buttons only or printers without scan to email menu options : Continue to the next step to start the scan from the computer. Open Finder , click Go in the top menu bar, click Applications , and then double-click Image Capture. Click your printer name in the Devices or Shared list, and then click Show Details at the bottom of the screen, if necessary.
Format : Select the file type for the scan. When you select the PDF or TIFF format, the Combine into single document feature is available to save multiple page documents or multiple images into a single file. How do I save a scan as an editable text file? Click Send , and then select Folder.
To scan as editable text, install software from a third-party vendor such as FineReader or Readiris. HP recommends that you contact the vendor to see if your printer is compatible, and for steps to use the software.
What if I cannot scan from the printer or a connection error displays? If an error displays on the printer when you try to scan, make sure the correct driver is installed, troubleshoot network issues, and make sure the scan to computer connection is enabled.
Restart the computer and printer : Turning the devices off and on again can restore the connection between the printer and the Mac. If you have not installed the driver yet, go to If you cannot find HP Utility, try another tip. Troubleshoot network and USB connection issues : Go to one of the following documents for additional scan connection troubleshooting. Network Scanner Connection Error Mac.
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The Prefix field is blank : Confirm that a name for the scanned item is in the Prefix field. No write access to the selected folder : If you do not have permission to access the folder you want to save the scan to, save to a folder that you can access. A Scan Unsuccessful error displays on the printer. The HP software required for Scan to Computer could not be located on this computer. Please download and install the latest HP recommended software for your device from www.
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These errors occur when Apple's AirScan driver is active instead of the HP scan driver when the Scan button is pressed on the printer. To resolve this problem, enable Scan to computer from the HP Utility. On the Mac, open Finder , click Go in the top menu bar, and then click Applications. On the printer control panel, navigate to the scan menu or icon, and then select your computer name.
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If you can scan , the issue is resolved. If the issue persists or returns after rebooting the Mac , restart the printer again or try using another app or method, such as HP Easy Scan or Scan to Email. How do I set up Scan to Network? Make sure your printer is connected to the same wireless network as your Mac. On the top bar, click the Apple icon , and then click System Preferences. The Display Name is what you want the folder to display as on the printer control panel. It does not have to be the same name as the shared folder on your Mac.
The IP address displays next to Status.
Follow the on-screen instructions to type your username and password, create a security pin, if desired, and then click Next. The Scan to Network Folder feature is configured and your shared folder displays on the printer control panel. Select a location.
HP Printers - How to Scan (Mac)
Europe, Middle East, Africa. Asia Pacific and Oceania. Select a language. Confirm Back. Search all support. Search help. Loading Results. The Virtual Agent is currently unavailable. Please try again shortly. Need help troubleshooting? Just ask. We apologize, it looks like the system is down. Please try again later. You are providing your consent to Epson America, Inc.
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